Finalising your claim
When repairs are complete
When work on your car is complete, the garage will call you to arrange for it to be returned. If you were informed that an excess would apply, you’ll need to pay that to the repairer.
If one of our approved repairers was used, your car will be returned cleaned inside and out and parts and repairs will be guaranteed for 5 years.
What to do if you’re unsatisfied with your repair
We have a team of engineers who regularly visit repairers to ensure they meet our high standards. In the unlikely event that you are unhappy with your repairs you should raise this with the repairer. If after speaking to them you’re still dissatisfied, you can call our claims team on 0845 246 8539.
Returning a hire or courtesy car
If you were entitled to a hire or courtesy car, the provider of the vehicle will have agreed with you what to do when your own vehicle is returned to you.
If you are unsure of what to do, please speak to the car provider directly
Anything further?
You and your car should now be ready to get back out on the road. But we’ll still be here if you have any further questions about your claim. If you need to speak to us, you can call us on 0845 246 8539.
